Personal information is information, or an opinion about you, which makes you identifiable. For example, your name, photo, address or phone number.
When we talk about ‘your’ personal information in this policy this will mean your information, your child’s information or other family member’s information.
By agreeing to any services rendered by us, we need you to read this policy and confirm you agree with it.
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
How and what personal information do we collect?
At all times the primary purpose of our collection of personal information is to respond to your immediate services, questions or to find better ways to serve you and your family.
The main way we collect personal information about you is when you provide us with it. This could include, however, is not limited to:
- When you submit information to our website, via social media or to us in person
- Submission of contact, waitlist or other online forms.
- When you engage our services and provide information via phone call, email or via other means.
All third party information given to us by schools, legal or court-appointed guardians, medical worker, disability workers or family members will only be collected by your consent or where you would reasonably expect us to collect information in this manner. This information is kept secure and assists us in providing you and your families with the absolute best care.
Other information that we may collect are as follows:
- Names of parents, guardians, family members and your address
- Contact details such as email, phone and social media accounts
- Health information such as age, gender, diagnosed conditions and observations by our therapists
- Personal household and living situations such as details regarding other household occupants, carer information and financial observations where applicable
Where is your personal information stored and how do we secure it?
Ready Kids protects and stores your personal information in a manner that protects it from misuse from unauthorised access, disclosure or modification.
For electronic records and communications, we rely on third-party providers such as Microsoft, Power-Diary, Active Campaign, Stripe, Xero and Calendly to store your information. Some of these third-party providers may store their data outside of Australia. For all Ready Kids Clients, that is to say, all paying clients of Ready Kids, we keep all health records on Power-Diary & Microsoft servers based in Australia. And where possible, we ask for third-parties to store our data within Australia, however, this is often not possible. By using our services, you consent to having your personal information sent overseas.
What we do not do with your information
We do not sell or give away access to the personal information you provide to us.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.